Employee Engagement Manager3.7.0 - App Store

NiCE Employee Engagement Manager (EEM) empowers you, the frontline agent, to self-manage your schedule and activities in the contact center with exceptional visibility, flexibility and control. Download the NiCE EEM app to experience the following benefits:

Self-Service Scheduling, 24/7
Use the NiCE EEM mobile app as a personal assistant for your contact center scheduling needs. View your hours and shifts with precision, anytime and anywhere, whether in the contact center or "on the go" outside.

Greater Schedule Control
Adjust your schedule with outstanding responsiveness and control, using EEM's in-app approval flow. No more long wait times and email exchanges with supervisors or administrators to get your schedule change requests reviewed and approved. Get it done quickly!

Better Work-Life Balance
NiCE EEM can offer schedule change opportunities based on your own preferences. In EEM, you can add extra hours to your schedule, swap or trade shifts during the day and into the future; or you can give up hours/shifts on short notice. Take advantage of schedule change opportunities that are optimized for you! (Note: schedule change opportunities are made available based on the staffing operation's specific processes and needs at the subject time.)

Terms of Use:
https://eemmobileapps.nicewfm.com/privacy-doc/EEM App TOU clean.html

NOTICE: If you are not sure of your contact center granting the use of NiCE EEM, please first check with an administrator at your organization that NiCE EEM has been deployed in the contact center.

Version History Angular/iconic upgrade with bug fixes
NiCE Rebranding 3.7.0 12/13/2025 This release includes following items:

Relative Dates – Allow association of Self-Service templates using relative dates
Display Request – Show agents all former schedule change requests in one view
Cancel Request – Gives agents the option to cancel request that are pending approval
Extended Self-Service Coverage – Allow Self-Service for more than 4 weeks
SWAP Across Weeks – Allow Self-Service Swap to cross calendar weeks
Extended MAS and Rules Notifications – Longer Manual Adjust Staffing and Rules opportunities Response Times 3.6.0 04/25/2025 This new release includes bug fixes and updated distribution certificate. 3.5.0 06/07/2024 Introducing the new feature that allows users to see AHT and ACW. Connect with your workforce administrator for more information. 3.4.0 08/04/2023 The new release includes bug fixes and library upgrade. It also stops support of EEM on jailbroken devices. 3.3.0 02/11/2023 Bug fixes. 3.2.0 09/28/2022 Upgrade for EEM Mobile App with bug fixes. 3.1.0 05/29/2022 Feature enhancement on schedule summary, ability to clear all notifications and bug fixes. 3.0.6 11/12/2021 We continuously work towards improving your experience. The release addresses defects observed in previous releases. 3.0.5 01/27/2021 We continuously work towards improvising your experience. The release addresses few bugs observed on recent versions. 3.0.4 09/28/2020 This version addresses few bug fixes and updated distribution certificate. 3.0.3 09/24/2020 NICE EEM empowers employees with exceptional self-service scheduling, 24/7.
We constantly work towards making your experience better. 3.0.2 08/28/2019 NICE EEM empowers employees with exceptional self-service scheduling, 24/7. 3.0.0 07/07/2019 UI enhancement on Request Absence page 2.7b 06/28/2019 Push notifications support for self service screen. 2.3 06/15/2019 1.2 06/10/2019