About Employee Engagement Manager
NICE Employee Engagement Manager (EEM) empowers you, the frontline agent, to self-manage your schedule and activities in the contact center with exceptional visibility, flexibility and control. Download the NICE EEM app...
NICE Employee Engagement Manager (EEM) empowers you, the frontline agent, to self-manage your schedule and activities in the contact center with exceptional visibility, flexibility and control. Download the NICE EEM app to experience the following benefits:
Self-Service Scheduling, 24/7
Use the NICE EEM mobile app as a personal assistant for your contact center scheduling needs. View your hours and shifts with precision, anytime and anywhere, whether in the contact center or "on the go" outside.
Greater Schedule Control
Adjust your schedule with outstanding responsiveness and control, using EEM's in-app approval flow. No more long wait times and email exchanges with supervisors or administrators to get your schedule change requests reviewed and approved. Get it done quickly!
Better Work-Life Balance
NICE EEM can offer schedule change opportunities based on your own preferences. In EEM, you can add extra hours to your schedule, swap or trade shifts during the day and into the future; or you can give up hours/shifts on short notice. Take advantage of schedule change opportunities that are optimized for you! (Note: schedule change opportunities are made available based on the staffing operation's specific processes and needs at the subject time.)
Terms of Use:
https://eemmobileapps.nicewfm.com/privacy-doc/EEM App TOU clean.html
NOTICE: If you are not sure of your contact center granting the use of NICE EEM, please first check with an administrator at your organization that NICE EEM has been deployed in the contact center.
Aug 4, 2023
Version 3.4.0
Introducing the new feature that allows users to see AHT and ACW. Connect with your workforce administrator for more information.
Previous Versions
Here you can find the changelog of Employee Engagement Manager since it was posted on our website on 2021-12-16 16:42:55.
The latest version is 3.4.0 and it was updated on 2024-04-19 18:14:54. See below the changes in each version.
Employee Engagement Manager version 3.4.0
Updated At: 2023-08-04
Changes: Aug 4, 2023
Version 3.4.0
Introducing the new feature that allows users to see AHT and ACW. Connect with your workforce administrator for more information.
Employee Engagement Manager version 3.3.0
Updated At: 2023-02-11
Changes: Feb 11, 2023
Version 3.3.0
The new release includes bug fixes and library upgrade. It also stops support of EEM on jailbroken devices.
Employee Engagement Manager version 3.1.0
Updated At: 2022-05-29
Changes: May 29, 2022 Version 3.1.0
Upgrade for EEM Mobile App with bug fixes.
Employee Engagement Manager version 3.0.6
Updated At: 2021-11-12
Changes: Nov 12, 2021 Version 3.0.6
Feature enhancement on schedule summary, ability to clear all notifications and bug fixes.
Disclaimer
Official App Store Link
We do not host Employee Engagement Manager on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Apple and passed their terms and conditions to be listed there. We recommend caution when installing it.
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